Entidades Certificadas

Búsqueda por Región

Avant
Sydney, Australia
CSP Process Recertified
Release 5.2
May 2016

China Mobile Online Services Company Ltd.
Guizhou Branch
Guiyang, China
CSP Certified
Release 5.2
July 2016

Concentrix
A Single Client Technical Support Program
Auckland, New Zealand
OSP Certified
Release 5.2
December 2014

Concentrix
A Single Client Technical Support Program
Brisbane, Australia
OSP Recertified
Release 5.2
August 2016

Concentrix
Dalian Ju Meng Technologies Development Co., Limited
A Single Client Technical Support Program
Dalian, China
OSP Recertified
Release 5.2
March 2016

Concentrix
Shenzhen Shunrong Telecommunication Technologies Limited  – Foshan Branch
A Single Client Technical Support Program – Mandarin Support and Cantonese Support
Foshan, China
OSP Recertified
Release 5.2
February 2016

Concentrix
A Single Client Technical Support Program
Manila, Philippines
OSP Recertified
Release 5.2
July 2016

Conduent
Email and Backoffice
Pasay City, Philippines
OSP Certified
Release 5.2
April 2016

Convergys Malaysia Sdn Bhd.
Canon SEA Customer Service & Technical Support
Kuala Lumpur, Malaysia
OSP Recertified
Release 5.2
March 2016

Convergys Malaysia Sdn Bhd.
Microsoft SEA Customer Service & Technical Support
Kuala Lumpur, Malaysia
OSP Recertified
Release 5.2
March 2016

Convergys Suzhou KeWei Xun Information Services Co. China
A Single Client Technical Support Program
Suzhou, China
OSP Certified
Release 5.2
May 2016

E Fund Management Co., Limited
Customer Service and Sales Support
Customer Service Center Headquarters
Guangzhou, China
Applied for PIC
Release 5.2
September 2016

Fullerton Healthcare Group
Singapore
Applied for OSP Certification
Release 5.2
September 2014

HKT Teleservices International Ltd.
A Single Client Technical Support Program
Chongqing, China
OSP Certified
Release 5.2
September 2016

HKT Teleservices International Ltd.
A Single Client Technical Support Program
Guangzhou, China
OSP Recertified
Release 5.2
August 2016

NTT Communications Corp.
Emerio SHD Center
Cyberjaya, Malaysia
OSP Process Certified
Release 5.2
December 2016

Taiping Financial Services Center Co., Ltd.
Customer Contact Center – Wuhan Site
Shanghai, China
Applied for CSP Certification
Release 6.0
March 2017

Teleperformance Alphaland
A Single Client Technical Support Program
Tier 1 APAC
Makati, Philippines
Applied for OSP Certification
Release 5.2
July 2016

Teleperformance Beijing
A Single Client Technical Support Program
Beijing Interactive CRM Technology Ltd.
Beijing, China
OSP Recertified
Release 5.2
May 2016

Teleperformance Beijing
A Single Client Technical Support Program
Beijing Interactive CRM Technology Ltd. Nanning Branch
Beijing, China
OSP Certified
Release 5.2
July 2016

Teleperformance Xi’an
A Single Client Technical Support Program
Beijing Interactive CRM Technology Ltd. Xi’an Branch
Beijing, China
CSP Certified
Release 5.2
December 2015

Tenaga Nasional Berhad
TNB CareLine
Bahagian Pembahagian, Malaysia
Applied for CSP Certification
Release 5.2
May 2015

Tongcheng International Travel Service Co., Ltd.
同程国际旅行社有限公司景区服务中心
Scenic Zone Service Center
Suzhou, China
PIC Applied
Release 5.2
May 2016

transcosmos Korea, Inc.
A Single Client Technical Support Program
GC Service Division/ACS Group
Seoul, South Korea
OSP Certified
Release 6.0
March 2017

True Corporation Public Company Limited
True Shop
Bangkok, Thailand
Applied for CSP Certification
Release 5.2
September 2015

True Corporation Public Company Limited
True Visions Call Center
Bangkok, Thailand
CSP Recertified
Release 5.2
December 2015

arvato Bertelsmann
Abcoude and Schiphol
Venlo, The Netherlands
CSP Process Recertified (Items 2.4 and 3.1 – 3.4)
Release 5.2
February 2017

arvato Bertelsmann
IRO, Zalando, Canon and Schiphol
Venlo, The Netherlands
CSP Process Recertified (Item 2.5)
Release 5.2
February 2016

arvato Bertelsmann
Venlo and IRO
Venlo, The Netherlands
CSP Process Recertified (Items 2.4 and 3.1 – 3.4)
Release 5.2
February 2017

Call Services Limited (CSL)
Ebene, Mauritius
CSP Recertified
Release 5.2
November 2016

Concentrix Services Portugal
Sociedade Unipessoal L.da
Braga and Porto, Portugal
OSP Recertified
Release 5.2
February 2017

Conduent
A Single Client Technical Support Program
Valence, France
Applied for OSP Certification
Release 5.1
May 2014

Conduent
Vodafone, Ziggo, Renault, TLS, MCT, Hollands Nieuwe
Canal Digital, Calway, and Wehkamp
Netherlands
CSP Process Recertified (Item 2.5)
Release 5.2
December 2016

Convergys Global Services GmbH
A Single Client Technical Support Program
Berlin, Germany
OSP Recertified
Release 5.2
November 2016

Etisalat UAE
Customer Care Center
DQ and Etisalat Ajman Site Programs
Ajman, United Arab Emirates
CSP Recertified
Release 5.2
January 2017

n.v. Nuon Customer Care Center
Amsterdam, Alkmaar, Arnhem & Leeuwarden
The Netherlands
CSP Recertified
Release 5.2
November 2016

Orange Moldova S.A.
Republic of Moldova
CSP Certified
Release 5.2
January 2016

Orange Polska S.A.
Customer Service
SME, Chorzów
CSP Certified
Release 5.2
June 2016

Orange Polska S.A.
Customer Service
Mass Market and SOHO Postpaid Lublin
Lublin, Poland
CSP Recertified
Release 5.2
December 2016

Orange Polska S.A.
Customer Service, Mass Market, Radom
Radom, Poland
CSP Recertified
Release 5.2
March 2017

Orange Spain Telemarketing
Oviedo, Spain
Applied for CSP Certification
Release 5.2
October 2013

Orange Tunisie
Direction Services
Tunisia, Africa
CSP Certified
Release 5.2
December 2016

PerfectCall B.V.
t/a Teleperformance Nederland

A Single Client Technical Support Program
Maastricht, Netherlands
OSP Recertified
Release 5.2
June 2016

Raya Contact Center
6th of October City, Egypt
OSP Recertified
Release 5.2
February 2017

SELLBYTEL Group
A Single Client Technical Support Program
Barcelona and Lisbon, Spain
OSP Recertified
Release 5.2
June 2016

SONATEL
Orange Société Nationale des Télécommunications du Senegal
Dakar, Senegal
CSP Certified
Release 5.2
February 2016

Teleperformance Albania
Groupon and A Single Client Technical Support Program
Tiranë, Albania
OSP Certified
Release 5.2
July 2016

Teleperformance Deutschland
Görlitz – Adobe, Amazon and A Single Client Technical Support Program
Görlitz, Germany
OSP Recertified
Release 5.2
April 2016

Teleperformance Gateshead
A Single Client Technical Support Program
Gateshead, England
OSP Recertified
Release 5.2
October 2016

Teleperformance Hellas
A Single Client Technical Support Program and Symantec
Athens, Greece
OSP Recertified
Release 5.2
March 2016

Teleperformance Hellas
Microsoft Skype Program
Athens, Greece
OSP Certified
Release 5.2
December 2016

Teleperformance Italy
A Single Client Technical Support Program
Rome, Italy
OSP Recertified
Release 5.2
December 2016

Teleperformance Nordic
Stockholm, Sweden
OSP Recertified
Release 5.2
June 2016

Transcom Estonia
OSP Certified
Release 6.0
January 2017

Transcom Groningen
A Single Client Technical Support Program
Groningen, Netherlands
OSP Certified
Release 5.2
June 2016

Transcom Rostock
A Single Client Technical Support Program
Rostock, Germany
OSP Certified
Release 5.2
June 2016

UWV Klantencontact
Werknemers- en Werkgeverstelefoon
Vestiging: Groningen, Goes en Almere
Amsterdam, The Netherlands
CSP Recertified
Release 5.2
November 2016

UWV Klantencontact
K & S Oplosservice
Regio:  Centraal, Noord, Midden en Zuid
Groningen, The Netherlands
CSP Certified
Release 5.2
September 2016

Webhelp Nederland
Account ING
Groningen, The Netherlands
OSP Recertified
Release 5.2
March 2017

Webhelp Nordic
A Single Client Technical Support Program
Denmark
OSP Recertified
Release 5.2
May 2016

Xceed Contact Center
Smart Village (excluding Videotron), Maadi Park, and Qena
Cairo, Egypt
OSP Recertified
Release 5.2
July 2016

Concentrix
Apollo Programs
Voice, Email and Back Office Customer Service and Technical Support
Bangalore, India
OSP Recertified
Release 5.2
June 2015

Concentrix Services India Pvt. Ltd.
Telecom Inbound Customer Service
Vadodara and Ranchi, India
OSP Certified
Release 5.2
February 2017

InterGlobe Technologies (IGT)
Gurgaon, India
OSP Recertified
Release 5.2
November 2016

Tata Business Support Services Limited
International Client Programs, Email, Chat and Back-office
Chennai, India
Applied for OSP Certification
Release 5.2
November 2015

Wipro Limited
Business Process Services (BPS)
Enterprise Technical Support
Belapur, Mumbai, India
OSP Certified
Release 5.2
October 2016

American Family Life Assurance Company of Columbus (AFLAC)
Contact Center Management Department
Chofu and Kobe, Japan
CSP Certified
Releases 5.2
December 2016

BELLSYSTEM24, INC.
A Single Client Technical Support Program
Nakano Solution Center
Tokyo, Japan
OSP Recertified
Release 6.0
March 2017

Concentrix
A Single Client Technical Support Program
Fukuoka, Japan
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Hiroshima, Japan
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Sapporo, Japan
OSP Recertified
Release 5.2
August 2016

CONEXIO Corp.
Corporate Sales Management Department Division
Tokyo, Japan
Applied for CSP Certification
Release 6.0
January 2017

Fuji Xerox Service Creative Co., Limited
Customer Contact
Yokohama and Osaka, Japan
CSP Recertified
Release 5.2
January 2017

Hitachi Systems, Limited
Koriyama Second Contact Center
Fukushima, Japan
OSP Process Certified
Release 5.2
September 2016

Hitachi Systems, Limited
Contact Center Division
Hitachi Solution Support Center
Kanagawa and Osaka, Japan
CSP Recertified
Release 5.2
November 2016

JAL Card, Inc.
Customer Service Center
Tokyo, Japan
CSP Recertified
Release 5.2
January 2017

KDDI Evolva Inc. 
Operation Sector, Operations Division 1, Nagoya Contacts Center 2
Nagoya, Japan
OSP Recertified
Release 5.2
August 2016

Kenko.com
Customer Center
Fukuoka, Japan
CSP Certified
Release 5.2
October 2016

KONICA MINOLTA JAPAN, INC.
Healthcare Company
Tokyo, Japan
CSP Certified
March 2017

Mizuho Securities Co., Ltd.
Internet & Contact Center
Tokyo and Osaka, Japan
Applied for CSP Certification
Release 5.2
September 2016

ND Software Co., Limited
Support Center
Yamagata, Japan
CSP Recertified
Release 5.2
February 2017

NTT Communications Corp.
Service Desk
Sapporo MHD
Sapporo, Japan
OSP Process Certification
Release 5.2
December 2016

NTT Communications Corp.
Service Desk
Tokyo and Sapporo, Japan
OSP Recertified
Release 5.2
September 2016

NTT FIELDTECHNO CORPORATION
Kyushu Customer Support Center
Fukuoka, Japan
Applied for CSP Certification
Release 5.2
September 2016

Rakuten Card Inc.
Member Support Department
Fukuoka, Japan
Applied for CSP Certification
Release 5.2
August 2016

Relia, Inc.
Minatomirai Center
A Single Client Technical Support Program
Yokohama, Japan
OSP Recertified
Release 5.2
May 2016

Resona Bank, Ltd.
Omni Channel Strategy Division
Customer Service Promotion Office
Customer Direct Banking Center
Tokyo, Japan
CSP Certified
Release 5.2
December 2016

SCSK ServiceWare Corp.
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.2
March 2017

SCSK ServiceWare Corp.
Shinjuku Dept.
A Single Client Technical Support Program
Tokyo, Japan
OSP Recertified
Release 5.2
March 2017

SMBC Consumer Finance Co., Limited
Customer Service Center
Tokyo, Osaka and Fukuoka, Japan
CSP Recertified
Release 5.2
July 2016

SMBC Nikko Securities Inc.
Tokyo Contact Center and Okinawa Contact Center
Tokyo and Okinawa, Japan
CSP Recertified
Release 5.2
August 2016

SMBC Nikko Securities Inc.
Front Service Center
Tokyo, Nagoya and Osaka, Japan
CSP Recertified
Release 5.2
August 2016

Sumitomo Mitsui Banking Corp.
Call Center
Kobe and Fukuoka, Japan
CSP Recertified
Release 5.2
February 2017

Tokio Marine & Nichido Communications Co., Ltd.
Dealer Support Desk
Tokyo, Japan
CSP Recertified
Release 5.2
December 2016

transcosmos inc.
A Single Client Technical Support Program
Kobe, Japan
Applied for OSP Certification
Release 6.0
March 2017

transcosmos inc.
MCM Center Naha
A Single Client Technical Support Program
Okinawa, Japan
OSP Recertified
Release 5.2
March 2017

transcosmos inc.
MCM Center Umeda
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.2
November 2016

transcosmos inc.
MCM Center
A Single Client Technical Support Program
Sendai, Japan
OSP Certified
Release 5.2
January 2017

Affinity Global Panamá
Procesos de Servicio al Cliente fijo, móvil, Soporte Técnico y
Ventas de la cuenta Cable & Wireless Panamá
PIC Recertified
Release 5.2
October 2016

Allus Global BPO Center
Atención Llamadas Entrantes para Movistar Chile
Atención Comercial
Lima y Chiclayo, Perú
PIC Recertified
Release 5.2
October 2016

Allus Global BPO Center
Televentas para Movistar Chile
Lima, Perú
PIC Recertified
Release 5.2
October 2016

Atento Chile
Atención Clientes Carterizados de Movistar Chile
Santiago, Chile
OSP Recertified
Release 5.2
January 2017

Atento Chile
Atención a Clientes Movistar Chile
Atención Técnica, Comercial y Recontención
Santiago and Valparaiso, Chile
PIC Recertified
Release 5.2
December  2016

Atento España
Atención cliente Repsol
Madrid, Spain
CSP Process Recertified
Release 5.2
December 2016

Atento Perú
Natura Perú, Natura Chile, BBVA Perú (Masivo, Reclamos y Especializados),
Banco Financiero y La Positiva (Emergencias e Informes)
Lima, Perú
PIC Recertified
Release 5.2
February 2016

BancoEstado Contacto 24 Horas S.A.
Servicio de Atención a Clientes y Filtro AR
Lota, Chile
PIC Certified
Release 5.2
April 2017

Cablevisión Argentina
Canales Comerciales – Customer y Soporte
Inbound Customer Service, Soporte Técnico, Ventas, Contención Call Backs
Outbound: Ventas No Abonados, Gestiones Especiales, Posventa, Prospectos, Online
Redes Sociales Back Office
Buenos Aires, Argentina
VMO Recertified
Release 5.2
November 2016

CGS Chile
Servicio de Atención a Clientes de Movistar Chile
Atención Técnica y Comercial
Santiago y Valdivia, Chile
PIC Recertified
Release 5.2
December 2016

Concentrix
A Single Client Technical Support Program
San Jose, Costa Rica
OSP Certified
Release 5.2
April 2016

Concentrix
A Single Client Technical Support Program
Sao Paulo, Brazil
OSP Certified
Release 5.2
May 2016

Credomatic
Cobranzas Moras Bajas, Moras Altas, Portafolios Banco
San José de Costa Rica
PIC Recertified
Release 5.2
December 2016

Credomatic
DECA (Desarrollo de Cartera)
San José de Costa Rica
PIC Recertified
Release 6.0
June 2017

Credomatic
Servicio a Clientes
San José de Costa Rica
PIC Certified
Release 5.2
August 2016

Digitex Colombia
Atención de Llamadas Entrantes Movistar Chile – Atención Comercial y Técnica
Manizales, Colombia
PIC Recertified
Release 5.2
December 2016

Digitex Colombia
Televentas para Movistar Chile
Manizales, Colombia
PIC Recertified
Release 5.2
August 2016

Digitex Perú
Televentas para Movistar Chile
Lima, Peru
PIC Recertified
Release 5.2
December 2016

Entel Empresas de Contact Center
Servicio de Atención Comercial: Home Front
Santiago, Chile
PIC Certified
Release 5.2
December 2016

Konexo
Atención al Cliente para Posadas Voz, Lealtad y Globogo
Morelia, México
PIC Certified
Release 5.2
November 2016

Price Travel
Call Center Servicio de Atención al Cliente, Ventas y Back Office
Cancún, México
PIC Certified
Release 5.2
October 2016

Teleperformance Colombia
Servicio de Atención al cliente para GOL Linhas Aéreas Inteligente
GOL y Smiles
PIC Certified
Release 5.2
January 2017

TKM Customer Solutions
Atención Telefónica para Telefónica México, Mediaccess,
Telepeaje, GSK, Tupperware y Abbott
México City, México
PIC Recertified
Release 5.2
November 2016

Tlmark Perú
Televentas para Movistar Chile
Lima, Perú
PIC Recertified
Release 5.2
August 2016

Conduent
A Single Client Technical Support Program
Sao Paulo, Brazil
Applied for CSP Certification
Release 5.2
February 2017

AAA
A Single Client Technical Support Program
Heathrow, Florida
Applied for OSP Certification
Release 6.0
September 2016

Agero
Roadside Assistance
Sault Ste. Marie, Ontario
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Daleville, Indiana
Applied for OSP Certification
Release 5.2
May 2015

Concentrix
A Single Client Technical Support Program
Hamilton, Ontario, Canada
Applied for OSP Certification
Release 5.2
November 2016

Concentrix
A Single Client Technical Support Program
Montreal, Quebec, Canada
Applied for OSP Certification
Release 5.2
October 2016

Concentrix
A Single Client Technical Support Program
Southfield, Michigan
OSP Certified
Release 5.2
February 2017

Concentrix
A Single Client Technical Support Program
Niagara Falls, Ontario, Canada
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Peterborough, Ontario, Canada
OSP Recertified
Release 5.2
September 2016

Conduent
At Home Advisors
A Single Client Technical Support Program
North America
Applied for OSP Certification
Release 5.2
March 2016

Conduent
A Single Client Technical Support Program
Lexington, Kentucky
Applied for OSP Certification
Release 5.2
December 2014

Conduent
A Single Client Technical Support Program
Yukon, Oklahoma
Applied for OSP Certification
Release 5.2
November 2015

Convergys
A Single Client Technical Support Program
Lake Mary and Jacksonville, Florida and Rio Rancho, New Mexico
OSP Recertified
Release 5.2
July 2016

Desjardins
Direction principale Centre d’affaires en ligne
Centres de contact Affaires Montréal et Trois-Rivières
Montreal, Quebec, Canada
CSP Recertified
Release 5.2
February 2016

Desjardins
Vice-présidence AccèsD
Centres de contact Montréal – Granby – Trois-Rivières
Montreal, Quebec, Canada
CSP Recertified
Release 5.2
February 2017

IBEX Global
A Single Client Technical Support Program
Bend, Oregon
OSP Recertified
Release 5.2
December 2016

IBEX Global
A Single Client Technical Support Program
Hampton, Virginia
Applied for OSP Certification
Release 5.2
March 2016

IBEX Global
A Single Client Technical Support Program
Spring Hill, Tennessee
OSP Certified
Release 5.2
November 2016

KellyConnect
At Home Advisors
A Single Client Technical Support Program
Troy, Michigan
Applied for OSP Certification
Release 5.2
April 2016

Microsoft Global Procurement Group Contact Center Outsourcing (GPG CCO)
Redmond, Washington
VMO Procurement Block Recertified
Release 5.2
April 2015

Novitas Solutions, Inc.
Part A and Part B Provider Contact Center
Mechanicsburg, Pennsylvania and Jacksonville, Florida
HSP Certified
Release 5.2
December 2015

Teleperformance Boise
A Single Client Technical Support Program
Boise, Idaho
OSP Recertified
Release 5.2
May 2016

Teleperformance Columbus
A Single Client Technical Support Program
Columbus, Ohio
Applied for OSP Certification
Release 5.2
May 2016

Teleperformance Montreal
A Single Client Technical Support Program
Montreal, Quebec, Canada
OSP Recertified
Release 5.2
November 2016

Teleperformance 
At Home Advisors
A Single Client Technical Support Program
North Lauderdale, Florida
Applied for OSP Certification
Release 5.2
January 2016

Transcom
At Home Advisors
A Single Client Technical Support Program
Applied for OSP Certification
Release 6.0
September 2016

VMC
A Single Client Technical Support Program
Las Cruces, New Mexico
Applied for OSP Certification
Release 5.2
June 2016

VMC
A Single Client Technical Support Program
San Antonio, Texas
OSP Recertified
Release 5.2
April 2016

Búsqueda por Tipo de Certificación COPC

CSP Certified

American Family Life Assurance Company of Columbus (AFLAC)
Contact Center Management Department
Chofu and Kobe, Japan
CSP Certified
Releases 5.2
December 2016

China Mobile Online Services Company Ltd.
Guizhou Branch
Guiyang, China
CSP Certified
Release 5.2
July 2016

Kenko.com
Customer Center
Fukuoka, Japan
CSP Certified
Release 5.2
October 2016

KONICA MINOLTA JAPAN, INC.
Healthcare Company
Tokyo, Japan
CSP Certified
March 2017

Orange Moldova S.A.
Republic of Moldova
CSP Certified
Release 5.2
January 2016

Orange Polska S.A.
Customer Service
SME, Chorzów
CSP Certified
Release 5.2
June 2016

Orange Tunisie
Direction Services
Tunisia, Africa
CSP Certified
Release 5.2
December 2016

Resona Bank, Ltd.
Omni Channel Strategy Division
Customer Service Promotion Office
Customer Direct Banking Center
Tokyo, Japan
CSP Certified
Release 5.2
December 2016

SONATEL
Orange Société Nationale des Télécommunications du Senegal
Dakar, Senegal
CSP Certified
Release 5.2
February 2016

Teleperformance Xian
A Single Client Technical Support Program
Beijing Interactive CRM Technology Ltd. Xi’an Branch
Beijing, China
CSP Certified
Release 5.2
December 2015

UWV Klantencontact
K & S Oplosservice
Regio:  Centraal, Noord, Midden en Zuid
Groningen, The Netherlands
CSP Certified
Release 5.2
September 2016

 

CSP Recertified

arvato Bertelsmann
Abcoude and Schiphol
Venlo, The Netherlands
CSP Process Recertified (Items 2.4 and 3.1 – 3.4)
Release 5.2
February 2017

arvato Bertelsmann
IRO, Zalando, Canon and Schiphol
Venlo, The Netherlands
CSP Process Recertified (Item 2.5)
Release 5.2
February 2016

arvato Bertelsmann
Venlo and IRO
Venlo, The Netherlands
CSP Process Recertified (Items 2.4 and 3.1 – 3.4)
Release 5.2
February 2017

Atento España
Atención cliente Repsol
Madrid, Spain
CSP Process Recertified
Release 5.2
December 2016

Avant
Sydney, Australia
CSP Process Recertified
Release 5.2
May 2016

Call Services Limited (CSL)
Ebene, Mauritius
CSP Recertified
Release 5.2
November 2016

Conduent
Vodafone, Ziggo, Renault, TLS, MCT, Hollands Nieuwe
Canal Digital, Calway, and Wehkamp
Netherlands
CSP Process Recertified (Item 2.5)
Release 5.2
December 2016

Desjardins
Direction principale Centre d’affaires en ligne
Centres de contact Affaires Montréal et Trois-Rivières
Montreal, Quebec, Canada
CSP Recertified
Release 5.2
February 2016

Desjardins
Vice-présidence AccèsD
Centres de contact Montréal – Granby – Trois-Rivières
Montreal, Quebec, Canada
CSP Recertified
Release 5.2
February 2017

Etisalat UAE
Customer Care Center
DQ and Etisalat Ajman Site Programs
Ajman, United Arab Emirates
CSP Recertified
Release 5.2
January 2017

Fuji Xerox Service Creative Co., Limited
Customer Contact
Yokohama and Osaka, Japan
CSP Recertified
Release 5.2
January 2017

Hitachi Systems, Limited
Contact Center Division
Hitachi Solution Support Center
Kanagawa and Osaka, Japan
CSP Recertified
Release 5.2
November 2016

JAL Card, Inc.
Customer Service Center
Tokyo, Japan
CSP Recertified
Release 5.2
January 2017

ND Software Co., Limited
Support Center
Yamagata, Japan
CSP Recertified
Release 5.2
February 2017

n.v. Nuon Customer Care Center
Amsterdam, Alkmaar, Arnhem & Leeuwarden
The Netherlands
CSP Recertified
Release 5.2
November 2016

Orange Polska S.A.
Mass Market and SOHO Postpaid Lublin
Lublin, Poland
CSP Recertified
Release 5.2
December 2016

Orange Polska S.A.
Customer Service, Mass Market, Radom
Radom, Poland
CSP Recertified
Release 5.2
March 2017

SMBC Consumer Finance Co., Limited
Customer Service Center
Tokyo, Osaka and Fukuoka, Japan
CSP Recertified
Release 5.2
July 2016

SMBC Nikko Securities Inc.
Tokyo Contact Center and Okinawa Contact Center
Tokyo and Okinawa, Japan
CSP Recertified
Release 5.2
August 2016

SMBC Nikko Securities Inc.
Front Service Center
Tokyo, Nagoya and Osaka, Japan
CSP Recertified
Release 5.2
August 2016

Sumitomo Mitsui Banking Corporation
Call Center
Kobe and Fukuoka, Japan
CSP Recertified
Release 5.2
February 2017

Tokio Marine & Nichido Communications Co., Limited
Dealer Support Desk
Tokyo, Japan
CSP Recertified
Release 5.2
December 2016

True Corporation Public Company Limited
True Visions Call Center
Bangkok, Thailand
CSP Recertified
Release 5.2
December 2015

UWV Klantencontact
Werknemers- en Werkgeverstelefoon
Vestiging: Groningen, Goes en Almere
Amsterdam, The Netherlands
CSP Recertified
Release 5.2
November 2016

 

Applied for CSP Certification

Conduent
A Single Client Technical Support Program
Sao Paulo, Brazil
Applied for CSP Certification
Release 5.2
February 2017

CONEXIO Corp.
Corporate Sales Management Department Division
Tokyo, Japan
Applied for CSP Certification
Release 6.0
January 2017

Mizuho Securities Co., Ltd.
Internet & Contact Center
Tokyo and Osaka, Japan
Applied for CSP Certification
Release 5.2
September 2016

NTT FIELDTECHNO CORPORATION
Kyushu Customer Support Center
Fukuoka, Japan
Applied for CSP Certification
Release 5.2
September 2016

Orange Spain Telemarketing
Oviedo, Spain
Applied for CSP Certification
Release 5.2
October 2013

Rakuten Card Inc.
Member Support Department
Fukuoka, Japan
Applied for CSP Certification
Release 5.2
August 2016

Taiping Financial Services Center Co., Ltd.
Customer Contact Center – Wuhan Site
Shanghai, China
Applied for CSP Certification
Release 6.0
March 2017

Tenaga Nasional Berhad
TNB CareLine
Bahagian Pembahagian, Malaysia
Applied for CSP Certification
Release 5.2
May 2015

True Corporation Public Company Limited
True Shop
Bangkok, Thailand
Applied for CSP Certification
Release 5.2
September 2015

HSP Certified

Novitas Solutions, Inc.
Part A and Part B Provider Contact Center
Mechanicsburg, Pennsylvania and Jacksonville, Florida
HSP Certified
Release 5.2
December 2015

Applied for HSP Certification

Not applicable at this time.

OSP Certified

Concentrix
A Single Client Technical Support Program
Auckland, New Zealand
OSP Certified
Release 5.2
December 2014

Concentrix
A Single Client Technical Support Program
Sao Paulo, Brazil
OSP Certified
Release 5.2
May 2016

Concentrix
A Single Client Technical Support Program
San Jose, Costa Rica
OSP Certified
Release 5.2
April 2016

Concentrix
A Single Client Technical Support Program
Southfield, Michigan
OSP Certified
Release 5.2
February 2017

Concentrix Services India Pvt. Ltd.
Telecom Inbound Customer Service
Vadodara and Ranchi, India
OSP Certified
Release 5.2
February 2017

Conduent
Email and Back Office
Pasay City, Philippines
OSP Certified
Release 5.2
April 2016

Convergys Suzhou KeWei Xun Information Services Co. China
A Single Client Technical Support Program
Suzhou, China
OSP Certified
Release 5.2
May 2016

Hitachi Systems, Limited
Koriyama Second Contact Center
Fukushima, Japan
OSP Process Certified
Release 5.2
September 2016

HKT Teleservices International Ltd.
A Single Client Technical Support Program
Chongqing, China
OSP Certified
Release 5.2
September 2016

IBEX Global
A Single Client Technical Support Program
Spring Hill, Tennessee
OSP Certified
Release 5.2
November 2016

NTT Communications Corp.
Emerio SHD Center
Cyberjaya, Malaysia
OSP Process Certified
Release 5.2
December 2016

NTT Communications Corp.
Service Desk
Sapporo MHD
Sapporo, Japan
OSP Process Certified
Release 5.2
December 2016

Teleperformance Beijing
A Single Client Technical Support Program
Beijing Interactive CRM Technology Ltd. Nanning Branch
Beijing, China
OSP Certified
Release 5.2
July 2016

Teleperformance Albania
Groupon and A Single Client Technical Support Program
Tiranë, Albania
OSP Certified
Release 5.2
July 2016

Teleperformance Hellas
Microsoft Skype Program
Athens, Greece
OSP Certified
Release 5.2
December 2016

Transcom Estonia
OSP Certified
Release 6.0
January 2017

Transcom Groningen
A Single Client Technical Support Program
Groningen, Netherlands
OSP Certified
Release 5.2
June 2016

Transcom Rostock
A Single Client Technical Support Program
Rostock, Germany
OSP Certified
Release 5.2
June 2016

transcosmos Korea, Inc.
GC Service Division/ACS Group
A Single Client Technical Support Program
Seoul, South Korea
OSP Certified
Release 6.0
March 2017

transcosmos inc.
MCM Center
A Single Client Technical Support Program
Sendai, Japan
OSP Certified
Release 5.2
January 2017

Wipro Limited
Business Process Services (BPS)
Enterprise Technical Support
Belapur, Mumbai, India
OSP Certified
Release 5.2
October 2016

 

OSP Recertified

Agero
Roadside Assistance
Sault Ste. Marie, Ontario
OSP Recertified
Release 5.2
September 2016

Atento Chile
Atención Clientes Carterizados de Movistar Chile
Santiago, Chile
OSP Recertified
Release 5.2
January 2017

BELLSYSTEM24, INC.
A Single Client Technical Support Program
Nakano Solution Center
Tokyo, Japan
OSP Recertified
Release 6.0
March 2017

Concentrix
Apollo Programs
Voice, Email and Back Office Customer Service and Technical Support
Bangalore, India
OSP Recertified
Release 5.2
June 2015

Concentrix
A Single Client Technical Support Program
Niagara Falls, Ontario, Canada
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Peterborough, Ontario, Canada
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Brisbane, Australia
OSP Recertified
Release 5.2
August 2016

Concentrix
Dalian Ju Meng Technologies Development Co., Limited
A Single Client Technical Support Program
Dalian, China
OSP Recertified
Release 5.2
March 2016

Concentrix
Shenzhen Shunrong Telecommunication Technologies Limited  – Foshan Branch
A Single Client Technical Support Program – Mandarin Support and Cantonese Support
Foshan, China
OSP Recertified
Release 5.2
February 2016

Concentrix
A Single Client Technical Support Program
Fukuoka, Japan
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Hiroshima, Japan
OSP Recertified
Release 5.2
September 2016

Concentrix
A Single Client Technical Support Program
Manila, Philippines
OSP Recertified
Release 5.2
July 2016

Concentrix
A Single Client Technical Support Program
Sapporo, Japan
OSP Recertified
Release 5.2
August 2016

Concentrix Services Portugal
Sociedade Unipessoal L.da
Braga and Porto, Portugal
OSP Recertified
Release 5.2
February 2017

Convergys
A Single Client Technical Support Program
Lake Mary and Jacksonville, Florida and Rio Rancho, New Mexico
OSP Recertified
Release 5.2
July 2016

Convergys Global Services GmbH
A Single Client Technical Support Program
Berlin, Germany
OSP Recertified
Release 5.2
November 2016

Convergys Malaysia Sdn Bhd.
Canon SEA Customer Service & Technical Support
Kuala Lumpur, Malaysia
OSP Recertified
Release 5.2
March 2016

Convergys Malaysia Sdn Bhd.
Microsoft SEA Customer Service & Technical Support
Kuala Lumpur, Malaysia
OSP Recertified
Release 5.2
March 2016

HKT Teleservices International Ltd.
A Single Client Technical Support Program
Guangzhou, China
OSP Recertified
Release 5.2
August 2016

IBEX Global
A Single Client Technical Support Program
Bend, Oregon
OSP Recertified
Release 5.2
December 2016

InterGlobe Technologies (IGT)
Gurgaon, India
OSP Recertified
Release 5.2
November 2016

KDDI Evolva Inc.
Operation Sector, Operations Division 1, Nagoya Contacts Center 2
Nagoya, Japan
OSP Recertified
Release 5.2
August 2016

NTT Communications Corp.
Service Desk
Tokyo and Sapporo, Japan
OSP Recertified
Release 5.2
September 2016

PerfectCall B.V.
t/a Teleperformance Nederland

A Single Client Technical Support Program
Maastricht, Netherlands
OSP Recertified
Release 5.2
June 2016

Raya Contact Center
6th of October City, Egypt
OSP Recertified
Release 5.2
February 2017

Relia, Inc.
Minatomirai Center
A Single Client Technical Support Program
Yokohama, Japan
OSP Recertified
Release 5.2
May 2016

SCSK ServiceWare Corp.
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.2
March 2017

SCSK ServiceWare Corp.
Shinjuku Dept.
A Single Client Technical Support Program
Tokyo, Japan
OSP Recertified
Release 5.2
March 2017

SELLBYTEL Group
A Single Client Technical Support Program
Barcelona and Lisbon, Spain
OSP Recertified
Release 5.2
June 2016

Teleperformance Boise
A Single Client Technical Support Program
Boise, Idaho
OSP Recertified
Release 5.2
May 2016

Teleperformance Beijing
A Single Client Technical Support Program
Beijing Interactive CRM Technology Ltd.
Beijing, China
OSP Recertified
Release 5.2
May 2016

Teleperformance Deutschland
Görlitz – Adobe, Amazon and A Single Client Technical Support Program
Görlitz, Germany
OSP Recertified
Release 5.2
April 2016

Teleperformance Gateshead
A Single Client Technical Support Program
Gateshead, England
OSP Recertified
Release 5.2
October 2016

Teleperformance Hellas
A Single Client Technical Support Program and Symantec
Athens, Greece
OSP Recertified
Release 5.2
March 2016

Teleperformance Italy
A Single Client Technical Support Program
Rome, Italy
OSP Recertified
Release 5.2
December 2016

Teleperformance Montreal
A Single Client Technical Support Program
Montreal, Quebec, Canada
OSP Recertified
Release 5.2
November 2016

Teleperformance Nordic
Stockholm, Sweden
OSP Recertified
Release 5.2
June 2016

transcosmos inc.
MCM Center Naha
A Single Client Technical Support Program
Okinawa, Japan
OSP Recertified
Release 5.2
March 2017

transcosmos inc.
MCM Center Umeda
A Single Client Technical Support Program
Osaka, Japan
OSP Recertified
Release 5.2
November 2016

VMC
A Single Client Technical Support Program
San Antonio, Texas
OSP Recertified
Release 5.2
April 2016

Webhelp Nederland
Account ING
Groningen, The Netherlands
OSP Recertified
Release 5.2
March 2017

Webhelp Nordic
A Single Client Technical Support Program
Denmark
OSP Recertified
Release 5.2
May 2016

Xceed Contact Center
Smart Village (excluding Videotron), Maadi Park, and Qena
Cairo, Egypt
OSP Recertified
Release 5.2
July 2016

 

Applied for OSP Certification

AAA
A Single Client Technical Support Program
Heathrow, Florida
Applied for OSP Certification
Release 6.0
September 2016

Concentrix
A Single Client Technical Support Program
Daleville, Indiana
Applied for OSP Certification
Release 5.2
May 2015

Concentrix
A Single Client Technical Support Program
Hamilton, Ontario, Canada
Applied for OSP Certification
Release 5.2
November 2016

Concentrix
A Single Client Technical Support Program
Montreal, Quebec, Canada
Applied for OSP Certification
Release 5.2
October 2016

Conduent
At Home Advisors
A Single Client Technical Support Program
North America
Applied for OSP Certification
Release 5.2
March 2016

Conduent
A Single Client Technical Support Program
Lexington, Kentucky
Applied for OSP Certification
Release 5.2
December 2014

Conduent
A Single Client Technical Support Program
Valence, France
Applied for OSP Certification
Release 5.1
May 2014

Conduent
A Single Client Technical Support Program
Yukon, Oklahoma
Applied for OSP Certification
Release 5.2
November 2015

Digitex Colombia
Atención Llamadas Entrantes y Televentas Movistar Chile
Manizales, Colombia
Applied for OSP Process Certification
Release 5.2
October 2015

Fullerton Healthcare Group
Singapore
Applied for OSP Certification
Release 5.2
September 2014

IBEX Global
A Single Client Technical Support Program
Hampton, Virginia
Applied for OSP Certification
Release 5.2
March 2016

KellyConnect
At Home Advisors
A Single Client Technical Support Program
Troy, Michigan
Applied for OSP Certification
Release 5.2
April 2016

Tata Business Support Services Limited
International Client Programs, Email, Chat and Back-office
Chennai, India
Applied for OSP Certification
Release 5.2
November 2015

Teleperformance
A Single Client Technical Support Program
Columbus, Ohio
Applied for OSP Certification
Release 5.2
May 2016

Teleperformance
A Single Client Technical Support Program
At Home Advisors
North Lauderdale, Florida
Applied for OSP Certification
Release 5.2
January 2016

Teleperformance Alphaland
A Single Client Technical Support Program
Tier 1 APAC
Makati, Philippines
Applied for OSP Certification
Release 5.2
July 2016

Transcom
At Home Advisors
A Single Client Technical Support Program
Applied for OSP Certification
Release 6.0
September 2016

transcosmos inc.
A Single Client Technical Support Program
Kobe, Japan
Applied for OSP Certification
Release 6.0
March 2017

VMC
A Single Client Technical Support Program
Las Cruces, New Mexico
Applied for OSP Certification
Release 5.2
June 2016

VMO Certified

There are none at this time.

 

VMO Recertified

Cablevisión Argentina
Canales Comerciales – Customer y Soporte
Inbound Customer Service, Soporte Técnico, Ventas, Contención Call Backs
Outbound: Ventas No Abonados, Gestiones Especiales, Posventa, Prospectos, Online
Redes Sociales Back Office
Buenos Aires, Argentina
VMO Recertified
Release 5.2
November 2016

Microsoft Global Procurement Group Contact Center Outsourcing (GPG CCO)
Redmond, Washington
VMO Procurement Block Recertified
Release 5.2
April 2015

 

Applied for VMO Certification

Movistar Argentina
Atención Individuos Móvil
Buenos Aires, Argentina
Applied for VMO Certification
Release 5.2
December 2016

Movistar Argentina
Back End Fija y Móvil
Applied for VMO Certification
Releases 5.2
December 2016

Movistar Argentina
Canal Digital
Buenos Aires, Argentina
Applied for VMO Certification
Releases 5.2
December 2016

Telefónica Argentina
Atención Residencial Fija (Atención Técnica Comercial)
Buenos Aires, Argentina
Applied for VMO Process Certification
Release 5.2
December 2016

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