USUARIOS DE LA NORMA
COPC Inc. establece la norma a nivel mundial, con más de 200 compañías ubicadas en más de 300 localidades en 35 países en 6 continentes. Clientes y Usuarios incluyen ambientes operativos globales internos y externos.
Using the Framework
ACOM Co., Ltd.
Tokyo, Osaka, Sapporo and Hakata, Japan
Recertified
Aditro Customer Services
Pitea, Sweden
Certified
Aditya Birla Minacs
Austin, Texas
Certified
Aditya Birla Minacs
Niagara Falls, Ontario, Canada
Certified
Aditya Birla Minacs
Chatham, Ontario, Canada
Recertified
Aditya Birla Minacs
Mumbai, India
Using the Framework
Adobe Systems, Inc.
Seattle, Washington
Using the Framework
Aliant Telecom Inc.
Halifax, Nova Scotia
Certified
AOL Online India Pvt. Ltd.
Bangalore, India
Using the Framework
Apple Computer
Austin, Texas; Sacramento, California; Cork, Ireland
Certification Applied
Arise Virtual Solutions, Inc.
Miramar, Florida
Recertified
Arvato Direct Services GmbH
Gütersloh, Germany
Certification Applied
Atento Argentina
Buenos Aires, Argentina
Using the Framework
Bell Mobility
Toronto, Ontario and Montreal Quebec, Canada
Certification Applied
C3
Cairo, Egypt
Using the Framework
Cable and Wireless Panama S.A.
Vía España, Panama
Recertified
Canon Hongkong Co. Ltd.
Hong Kong, China
Recertified
CCW Co., Ltd.
Tokyo, Japan
Certification Applied
China Telecom
Guandong Province, China
Certification Applied
Citigroup Global Services Limited
Tamil Nadu, India
Certification Applied
Citizens Bank of Canada
Vancouver, B.C. Canada
Certified
CJ Garlands and Co. Ltd
Middlesbrough, Hartlepool, and Stockton-on-Tees, United Kingdom
Certification Applied
Computer Sciences Corporation (CSC)
Chantilly, Virginia and Barbourville, Kentucky
Using the Framework
Connexions Loyalty Travel Solutions
Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota
Recertified
Contact Center Americas
Bogota, Colombia
Certified
Convergys Corp.
St. John's, NL, Canada
Certification Applied
Convergys Corp.
Philippines
Certified
Cross Country Automotive Services
Sault Ste. Marie, Ontario and Tucson, Arizona
Certified
Datacom
Kuala Lumpur, Malaysia
Certified
Datacom Connect
North Ryde, Australia
Using the Framework
Dell Computer Corp.
Austin, Texas
Certification Applied
Dialog Telekom PLC
Colombo 2, Sri Lanka
Using the Framework
eAccess Ltd.
Tokyo, Japan
Certification Applied
ECCO
Egypt
Certified
EDS - an HP Company
Buenos Aires, Argentina
Recertified
EDS - an HP Company
Nova Scotia, Canada
Certification Applied
Epson Direct Corp.
Nagano Pref., Japan
Certification Applied
Etisalat
UAE
Certified
First Data Corp.
Buenos Aires, Argentina
Certification Applied
Firstsource Solutions Limited
Mumbai, India
Recertified
Firstsource Solutions Limited
Bangalore, India
VMO Recertified
General Motors VMO
Detroit, Michigan
Using the Framework
Genesys Conferencing
Reston, Virginia; Denver, Colorado; Croydon, England; Melbourne, Australia
Recertified
Genpact
Gurgaon, India
Certification Applied
Global Bilgi A.S.
Istanbul, Turkey
Recertified
Hanbit Microsystems Inc.
Seoul, South Korea
Certification Applied
HCL Technologies BPO Services Ltd.
Noida, India
Certification Applied
HCL Technologies BPO Services Ltd.
Noida, India
Certified
Highmark Medicare Services
Camp Hill, Pennsylvania
Certified
IBM
Buenos Aires, Argentina
VMO Recertified
IBM
Detroit, Michigan
Certified
Infosys BPO Limited
Pune, India
Recertified
Intelenet Global Services
Mumbai, India
Certification Applied
Inwoo Tech, Inc.
Seoul, Korea
Certification Applied
ISS Contact Centers
Assen, The Netherlands
Certification Applied
KPN Contact
Eindhoven, The Netherlands
Using the Framework
L. L. Bean, Inc.
Freeport, Maine
Recertified
La Fédération des Caisses Desjardins
Montreal, Quebec, Canada
Recertified
Lenovo Group (Beijing) Ltd.
Beijing, China
Using the Framework
Levi Strauss and Co.
Eugene, Oregon
Recertified
Microsoft Corp.
Redmond, Washington
VMO Recertified
Microsoft Corp.
Redmond, WA
Recertified
Minacs
Peterborough, Ontario, Canada
Certification Applied
Minacs - Pickering, Ontario
Pickering, Ontario, Canada
Using the Framework
MobileOne Ltd.
Singapore
Using the Framework
Monster, Inc.
Maynard, Massachusetts
Certified
Movistar Argentina
Buenos Aires, Argentina
Using the Framework
Multicanal S.A.
Buenos Aires, Argentina
Certification Applied
Multienlace
Antioquia, Colombia
Certification Applied
NCO Group, Inc.
Mendota Heights, Minnesota
Recertified
NIIT SmartServe Limited
Gurgaon, India
Recertified
NIIT SmartServe Ltd.
Gurgaon, India
Certified
NIIT SmartServe Ltd.
Gurgaon, India
Certification Applied
Nikko Cordial Securities Inc.
Kiba and Ikebukuro, Japan
Certification Applied
NTT Communications Corporation
Chuyodaku, Tokyo
Recertified
NTT West-Chugoku Corp.
Hiroshima, Japan
Certified
NTT-Neomeit Corp.
Akashi, Japan
Certified
NTT-Neomeit Corp.
Kobe, Japan
Certification Applied
NuevaTel PCS de Bolivia
Bolivia, South America
Recertified
Online Support
Charlottetown, Prince Edward Island, Canada
Using the Framework
OPITEL
Santo Domingo, Dominican Republic
Certified
PCCW Teleservices
Shanghai, China
Using the Framework
Prima S.A.
Buenos Aires, Argentina
Certified
Raya Contact Center
6th of October City, Egypt
Using the Framework
Rogers Wireless, Inc.
Toronto, Ontario, Canada; Montreal, Quebec, Canada
Certified
SNT Nederland B.V.
The Netherlands
Using the Framework
Softway Contact Center
São Paulo, Brazil
Recertified
Sony Customer Service (Japan) Inc.
Fujisawa-shi, Kanagawa Japan
Using the Framework
Standard Chartered Bank
Singapore
Certification Applied
Teleperformance Hellas
Athens, Greece
Recertified
Teleperformance Mexico
Monterrey, Mexico
Certification Applied
Teleperformance Nordic AB
Stockholm, Sweden
Using the Framework
The Trinidad and Tobago Telephone Company
West Indies, Trinidad and Tobago
Recertified
Transcom
Vordingborg, Denmark
Certification Applied
Transcom
Karlskoga, Sweden
Certification Applied
TransCosmos C.R.M. Okinawa
Okinawa-ken, Japan
Certified
TransCosmos Inc.
Osaka, Japan
Certification Applied
TransWorks Information Services Ltd.
Bangalore, India
Using the Framework
Trend Micro Inc.
Tokyo, Japan
Certified
UWV KCC
The Netherlands
Certified
VADS Berhad (Celcom Call Center)
Kuala Lumpur, Malaysia
Using the Framework
Verizon International Teleservices
Santo Domingo, Dominican Republic
Certification Applied
VMC Consulting
Toronto, Ontario, Canada
Recertified
Xceed Contact Center
Cairo, Egypt
Si la entidad está CERTIFICADA significa que a la fecha de la Auditoría de Certificación la entidad cumplía con todos los requisitos de la Familia de Normas COPC®. La condición de RECERTIFICADA se obtiene luego de una Auditoría de Recertificación anual, y para ello a la fecha de la auditoría la entidad debe cumplir con todos los requisitos exigidos. Las entidades que se encuentran en la etapa de SOLICITUD DE CERTIFICACIÓN tienen contratos con COPC Inc. (o uno de los Socios de Implementación o Licenciatarios de COPC Inc.), han establecido una fecha para la auditoría y han iniciado formalmente el Proceso de Certificación. Muchas compañías que han solicitado la Certificación no desean ver sus nombres publicados hasta tanto no la hayan obtenido, por eso el número de sociedades que han presentado su SOLICITUD DE CERTIFICACIÓN es mayor que el que aparece en esta lista.
Asimismo, COPC reconoce a las firmas como USERS. Los usuarios deben cumplir al menos uno de los siguientes criterios: (1) un centro de contacto interno que utilice los enfoques, métodos y métricas en forma consistente con la Familia de Normas COPC®; y (2) un comprador de servicios que incorpore COPC a los procesos de suministros y evaluación de terceros.
Existen cientos de empresas y de ubicaciones geográficas. Más de 1.200 coordinadores en 30 países han obtenido la designación de Coordinadores Registrados COPC®, luego de asistir a una rigurosa sesión de capacitación de cinco días y aprobar un examen con un puntaje mínimo de 90 por ciento.
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